Terms & Use

Disclaimer

The information provided on this website is for general informational purposes only. WuYi Star Tea Company ("we," "our," or "us") makes no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, or availability of the products and services featured on this site. Any reliance you place on such information is strictly at your own risk.

Health and Wellness Information

Our teas are intended to be consumed as beverages and should not be used as a substitute for medical advice, diagnosis, or treatment. Any health-related statements on this website have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease. Please consult with your healthcare provider before consuming our products if you are pregnant, nursing, taking medication, or have any medical condition.

Product Information and Availability

While we strive to provide accurate product descriptions and images, please note that the actual product packaging, materials, and ingredient lists may vary from what is displayed on our website. We reserve the right to modify, update, or discontinue any product or service without prior notice.

Liability Limitation

Under no circumstances shall WuYi Star Tea Company be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of this website or the products purchased through it.

By using this website, you agree to these terms and conditions. If you do not agree, please discontinue using the site.

Return and Refund Policy

At WuYi Star Tea Company, we strive to provide our customers with high-quality tea products and excellent customer service. If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Unused and Unopened Products: To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

  • Perishable Items: Due to the perishable nature of tea, we cannot accept returns of any opened or partially used products.

  • Time Frame: Returns must be initiated within 30 days of the delivery date. After 30 days, we will not be able to process any returns or refunds.

2. Return Process

  • Request a Return: To initiate a return, please contact our customer service team at [customer support email] with your order number and reason for return.

  • Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how and where to send your item.

  • Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or defective product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

  • Refund Eligibility: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Processing Time: If your refund is approved, it will be processed within 7-10 business days, and a credit will be automatically applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

  • Partial Refunds: In some cases, only partial refunds may be granted, such as if the product is returned in a condition different from how it was shipped (e.g., damaged or missing parts for reasons not due to our error).

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer support email].

5. Non-Returnable Items

  • Gift cards

  • Downloadable products (e.g., eBooks, recipes)

  • Sale items (only regular-priced items may be refunded)

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: info@wuyistartea.com

Trademarks, Service Marks, and Copyright Disclaimer

All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, and software, is the property of WuYi Star Tea Company or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

1. Trademarks and Service Marks

  • All trademarks, service marks, logos, slogans, and trade names displayed on this website are the registered or unregistered trademarks of WuYi Star Tea Company, or their respective owners.

  • Unauthorized use of any trademark or service mark displayed on this website without the express written permission of WuYi Star Tea Company or the respective owners is strictly prohibited.

  • Nothing on this website grants, by implication or otherwise, any license or right to use any trademark or service mark displayed on the site.

2. Copyright

  • The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of WuYi Star Tea Company and is protected by copyright laws. All rights reserved.

  • You may access, view, download, and print the materials on this website for personal, non-commercial use only, provided that you do not modify or delete any copyright, trademark, or other proprietary notices.

  • Any other use, including reproduction, distribution, modification, or transmission of the content on this site, is strictly prohibited without the prior written permission of WuYi Star Tea Company.

3. Third-Party Content

  • Any third-party trademarks, service marks, and logos appearing on this site are the property of their respective owners. The use of third-party trademarks or service marks does not imply any affiliation with or endorsement by their owners unless explicitly stated.

4. Violation of Intellectual Property Rights

If you believe your intellectual property rights have been violated by content on this website, please contact us at info@wuyistartea.com. We will respond promptly to remove or address any infringing material upon investigation.